Privacy Policy

Last Updated: January 2026

Honest Cleaners ("we," "us," "our," or "Company") operates the honestcleaners.co.uk website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our site, including any related features, functionality, and services we offer (collectively, the "Site").

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Site.

Information We Collect

We collect information about you in various ways, including:

• Personal Information: Name, email address, telephone number, and postal address when you voluntarily submit contact forms or sign up for communications.
• Technical Information: Internet Protocol (IP) address, browser type, operating system, referring URL, and pages visited.
• Cookie Data: Information stored through cookies and similar tracking technologies (detailed below).
• Usage Data: How you interact with our Site, including clicks, time spent on pages, and navigation patterns.
• Device Information: Device type, unique identifiers, and mobile network information.

We do not knowingly collect personal information from children under 18 years of age. If we become aware of such collection, we will delete it immediately.

How We Use Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our Site and services.
• To process affiliate commissions and track referrals to partner casinos.
• To conduct website analytics and understand user behaviour.
• To send promotional emails and newsletters (where you have consented).
• To respond to your inquiries and customer service requests.
• To comply with legal obligations and enforce our Terms of Service.
• To detect, prevent, and address fraud and security issues.
• To personalise your experience and deliver targeted content.

Cookie Policy

We use cookies and similar technologies to enhance your browsing experience and collect analytics data.

Types of Cookies:

• Essential Cookies: Required for Site functionality, security, and basic operations.
• Analytics Cookies: Track user behaviour to understand how visitors use our Site (e.g., Google Analytics).
• Affiliate Tracking Cookies: Monitor referrals to partner casinos and track affiliate commissions.
• Marketing Cookies: Enable retargeting and personalised advertising across third-party platforms.

Cookie Consent and Opt-Out: Upon your first visit, we request your consent to non-essential cookies via a cookie banner. You may withdraw consent or disable cookies through your browser settings. Note that disabling cookies may affect Site functionality. You can also opt out of Google Analytics tracking by visiting Google's opt-out browser extension page.

Third-Party Links

Our Site contains links to external websites, including casino operators and affiliate partners. We are not responsible for the privacy practices, content, or security of these third-party sites. We strongly encourage you to review the privacy policies of any external website before providing personal information.

When you click an affiliate link and access a partner casino, your interaction with that casino is governed by their privacy policy, not ours. We have no control over their data collection, use, or disclosure practices.

Your Rights

Under UK GDPR and Data Protection Act 2018: You have the following rights:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data ("right to be forgotten").
• Right to Restrict Processing: Request limitation of how we use your data.
• Right to Data Portability: Receive your data in a portable format.
• Right to Object: Object to marketing communications or processing based on legitimate interests.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days (extendable to 90 days for complex requests).

For US Residents (CCPA): If you are a California resident, you have the right to know what personal information is collected, delete personal information, and opt-out of the "sale" of personal information. Contact us at [email protected] to submit a request.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

• Contact Information: Retained until you request deletion or unsubscribe from communications.
• Analytics Data: Typically retained for up to 26 months.
• Affiliate Tracking Data: Retained for accounting and commission purposes (typically 7 years for tax compliance).
• Cookies: Vary by type; most expire within 12 months unless renewed.

When data is no longer needed, we delete or anonymise it securely.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: [email protected]
Website: honestcleaners.co.uk
Jurisdiction: United Kingdom

If you are not satisfied with our response, you may lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Changes to This Privacy Policy: We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our Site and updating the "Last Updated" date. Your continued use of the Site constitutes acceptance of the revised Privacy Policy.